How do I use Push Notifications with Self Service?

With the release of version 2.2 of the Self Service App, you can now send push notifications to your team members when an Absence Request is actioned.

This guide will look at:

  • The three requirements for Push Notifications
  • How they work

What are the Requirements for Push?

  1. You must activate Push Notifications at the System Level
  2. You must activate it in any Self Service Profiles that you want to use it with
  3. Individual Employees must grant permission in the Self Service App

Activating Push at the System Level

  1. Select ‘System’ from the Menu Bar.
  2. Select the ‘System’ folder from the System Tree.
  3. Select ‘System Setup’ from the System Folder.
  4. On the Web Tab of System Setup, select Push Notifications.
  5. Save the System Setup page.

Activating Push for Self Service Profiles 

  1. Select ‘System’ from the Menu Bar.
  2. Select ‘Self Service Profiles’ from the System Tree.
  3. Choose the Self Service Profile you wish to activate Push Notifications for.
  4. On the General Tab, select ‘Enable Push Notifications’ and Save.

Individual Employee Permissions

Everyone has the right to control how much their phone bothers them. As they launch the new version of the Focus app for the first time, your team will be asked if they will allow Notifications. 

Note: Employees may get asked for this permission even if you have no intention of activating Push Notifications. This is controlled by the Apple and Google App Stores and it is because the potential to use Push has been added to the app. 

Like with any other app, users have the ability to change their mind at any time. To Enable or Disable notifications, direct your team to the Settings of their device. 

How Do Push Notifications Work?

Once all requirements for Notifications have been met - they are turned on at the System level, the Self Service Profile level, and the individual user has granted permission on their device - then Self Service app users will receive a Notification each time an Absence Request is actioned.

There is no other action required. All Absence Requests, Granted or Refused by any User who has permission to do so, will generate a Notification to the Employee.

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